WORKSHOP
LEADER:
International trainer, Human Resource Specialist and
best-selling author
Ms Roberta Cava
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When |
22 - 23 January 2007, 9 am –
4 pm
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Where |
Furama
Riverfront, Singapore |
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To register |
Click here |
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Since 1982,
Roberta Cava has presented her famous
Survival Skills for Supervisors
and Managers workshops internationally in
USA, Canada, Australia, New Zealand, Great Britain,
Germany, United Arab Emirates, South Africa, Germany,
Singapore, Malaysia, Thailand, Indonesia and the
Philippines.
She’s found that only 5 - 20% of all supervisors who
have employees reporting to them (whether their title is
supervisor, manager, foreman, lead hand, department
head, superintendent or even CEO) have had adequate
supervisory training! Why is this happening? Because
companies don’t know how important it is (revenue-wise)
that their supervisors do things right!
According to a survey done, 70-80% of the people
identified that the most difficult people that they
encountered at workplace are - NOT their clients, NOT
their co-workers but their SUPERVISORS!
Do you find insubordination at your workplace? Do you
witness difficulty for some supervisors and managers to
get a proper piece of work done by their support staff
or team members or don’t obtain adequate support from
them? If yes, you have to check and see whether the
supervisors or managers are the cause of their
lackluster response to their immediate bosses.
Here are some common mistakes that most supervisors and
managers make unknowingly which are de-motivating and
demoralising for team members and support staff:
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Embarrass staff by disciplining them in front of
workmates or clients; |
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Label
staff’s behaviour (stupid, dumb) or made sarcastic
remarks, instead of trying to correct the actual
behaviour of the staff member; |
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Do not
give recognition for a job well done; |
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Shift
the blame to staff when things go wrong; |
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Do not
provide the necessary training to fill the gap
between job requirements and employee’s skills; |
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Conduct
performance appraisals on staff without a proper job
description upon which to base their evaluation; |
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Ignore
staff’s suggestions about better ways to complete
tasks. |
Do you find
any of these mistakes being made by your supervisors and
managers? If you have answered “yes,” it is important
that these supervisors and managers be equipped with the
skills and techniques on how to manage their teams
better.
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"The material presented was excellent for future
reference. The pace of the workshop was good and
held the participants' interest. A very useful
course!" - United World College of SEA |
This is one
of Roberta’s most popular workshops - it offers
supervisory/ management skills to those who are moving
up to a supervisory/ management position or those who
are already there, but lack supervisory training.
Highly
practical and intensive, this workshop which includes
group discussions, activities and real-life examples
will allow you to take away effective tips, practical
techniques and skill-set on being a good supervisor and
manager. You will learn:
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About
the problems / challenges you will face if you are
placed in the position of managing your former peers
and how to overcome them |
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About
the common mistakes most supervisors / managers make
and how to avoid them |
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Which
leadership style suits you best |
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How to
bring out the best or the worst in your staff |
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How to
effectively delegate work to your team |
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How to
set performance standards for tasks |
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How to
motivate the under- achievers and the keep high
achievers motivated |
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What
steps to take when solving problems |
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How you
and your team can manage time and the steps to take
to stop time wasters |
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About
the different kinds of problem team members and how
to deal with them |
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How to
ensure proper counselling and / discipline for
employees when appropriate |
Roberta also conducts these programmes:
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Dealing
with Difficult People
(public workshop scheduled on
17 & 26 Jan 2007) Limited seats left
!
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Creative
Problem Solving
(public workshop scheduled on 25 Jan
2007) 5 seats left !
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Time & Stress Management
(public workshop scheduled on 18 & 19 Jan 2007)
Contact Us for more details
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Maintaining Control Under Difficult Situations |
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Defusing
Difficult People and Controlling Stress |
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Cracking
the Glass Ceiling |
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Time
Control for Supervisors |
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Time
Control for Secretaries & Admin Professionals |
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Anger
Management |
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Telephone Communication Skills |
For tailor-made
in-house session, please email us at
enquiries@partners-conference.com or call us at
65-6288 1273
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Testimonials from Past Participants |
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"I really enjoyed the course and I am
looking forward to applying many of the
concepts to improve my ability as a supervisor."
"Roberta is a great facilitator and
she has much experience to share."
"The delivery was very clear and
the role play sessions were brilliant."
"Roberta is very knowledgeable and
makes the workshop lively. There was
also much cross-interaction among participants."
“Roberta is very well spoken and kept
things interesting.”
“Very well presented and very
interesting.”
“I thought because I had an MBA degree
that I knew how to supervise others. Now
I realise that we were given absolutely
no training in how to do that. Thanks
for filling in the gaps.”
“Now I know what I have to do to be a
good manager. Well done!”
“I hate disciplining people – now I know
how to do it without feeling guilty and
without the staff member retaliating
against me when I do.”
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Roberta
Cava is owner of Cava Consulting
(Head Office) in Queensland, Australia
(1998); Cava Management Consulting
Services in Edmonton, Alberta, Canada
(since 1982), and Maui, Hawaii USA
(since 1986).
Her firms offer over 65 different
training and development seminars (12
Associate Trainers) in Supervisory/
Management, Human Resources, Personal
Development, Career Development,
Customer Service and Clerical. Clients
include other training firms, colleges,
universities, private and government
agencies in Australia, New Zealand,
Canada, USA, Great Britain, Germany,
Singapore, Malaysia, Philippines,
Indonesia, Thailand, South Africa and
the United Arab Emirates.
Roberta has been involved in the field
of human resources since 1974 including
employment as Head of Human Resources
and Training for a large financial
institute in Melbourne and as Human
Resources Manager for a group of 12
companies based in Canada. Her company
offers personnel services to companies
too small to have their own human
resources department and offers career
counseling services to job seekers.
Roberta is the author of two
internationally best-selling books -
Dealing with Difficult People has been a
best-seller since 1990 and now has 13
publishers in 8 languages. Another
best-seller is: Escaping the Pink-Collar
Ghetto - How Women can Advance in
Business (which is now available in
e-book format). Her other books are:
Dealing with Difficult Spouses and
Children, Dealing with Difficult
Relatives and In-Laws, Before Tying the
Knot - Questions Couples Must Ask Each
Other BEFORE They Marry! and What Am I
Going to Do with the Rest of My Life?
Dealing with Difficult Situations – At
Work and At Home and Dealing with
Bullies.
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